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Data protection

I. Name and address of the controller

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is the: Ceramany GmbH Adlerstraße 4-8 58708 Menden Germany Phone: +49 2373 9819700 E-mail: info@ceramany.com Website: www.ceramany.com

II General information on data processing

1. definitions

Our privacy policy should be simple and understandable for everyone. As a rule, the official terms of the General Data Protection Regulation (GDPR) are used in this privacy policy. The official definitions are explained in Art. 4 GDPR.

2. scope of the processing of personal data

We collect and use our users’ personal data only insofar as this is necessary to provide a functional website and our content and services. The collection and use of our users’ personal data only takes place regularly with the user’s consent. An exception applies in cases where prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.

3. legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis for the processing of personal data. When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures. Insofar as the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR serves as the legal basis. If the processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for the processing.

4. data deletion and storage duration

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Data may also be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the controller is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.

III Provision of the website and creation of log files

1. description and scope of data processing

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The following data is collected: (1) The IP address of the user (2) Information about the browser type and version used (3) Website accessed (4) Date and time of access (5) Return status (successful retrieval, error, …) and amount of data transmitted (6) Websites from which the user’s system accesses our website The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

2. legal basis for data processing

The legal basis for the temporary storage of data is Art. 6 para. 1 lit. f GDPR.

3. purpose of data processing

Temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session. Data is stored in log files to ensure the functionality of the website. We also use the data to optimize the website and to ensure the security of our information technology systems. The data is not analyzed for marketing purposes in this context. These purposes also constitute our legitimate interest in data processing in accordance with Art. 6 para. 1 lit. f GDPR.

4. duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

5. possibility of objection and removal

The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, the user has no option to object.

IV. Use of cookies

1. description, scope and purpose of data processing

The Internet pages use so-called cookies in several places. They are used to make the website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Cookies do not damage your computer and do not contain viruses. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website to their full extent. The cookies we use are

2. legal basis for data processing

The legal basis for the processing of personal data using cookies is Art. 6 para. 1 lit. f GDPR.

V. Analysis and marketing tools

1. Google Ads

a) Description and scope of data processing

We use Google Ads on our website. The service enables us to draw attention to our offers with the help of advertising material on external websites. This allows us to determine how successful individual advertising measures are. These advertising materials are delivered by the provider via so-called “AdServers”. We use so-called ad server cookies for this purpose, through which certain parameters for measuring success, such as the display of ads or clicks by users, can be measured. If you access our website via a corresponding advertisement, the service will store a cookie on your PC. They are not intended to identify you personally. The following information is usually stored as analysis values for this cookie: unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions), opt-out information (marking that the user no longer wishes to be addressed). These cookies enable the provider to recognize your web browser. If a user visits certain pages of the website and the cookie stored on their computer has not yet expired, the provider and the website operator can recognize that the user clicked on the ad and was redirected to this page. We have no influence on the scope and further use of the data collected by the provider through the use of the service. To the best of our knowledge, the provider receives the information that you have accessed the relevant part of our website or clicked on an advertisement from us. If you have a user account with the provider and are registered, the provider can assign the visit to your user account.

b) Legal basis for data processing

The legal basis is Art. 6 para. 1 sentence 1 lit. a) GDPR (consent).

c) Purpose of the data processing

We use the service for marketing and optimization purposes, in particular to place relevant and interesting ads for you and thus improve our offer, make it more interesting for you as a user and avoid annoying ads.

d) Data transfer to third countries

The service transfers personal data to the USA. The EU Commission has decided that this country offers an adequate level of data protection (TADPF). The service has submitted to the TADPF.

e) Provider

Google Ireland Limited Google Building Gordon House Barrow St 4 Dublin Irland Tel. +353 1 543 1000 Fax +353 1 686 5660 https://www.google.de https://policies.google.com/privacy?hl=de&gl=de

2. Google Analytics

a) Description and scope of data processing

We use Google Analytics on our website. The service uses cookies, i.e. small text files that are stored on your end device and enable your use of our website to be analyzed. The information generated by the cookie about the use of our website is transmitted to a server of the provider within the EU and stored there. The IP addresses are shortened on these servers. A correspondingly pseudonymized data set is transmitted to the USA.

b) Legal basis for data processing

The legal basis is Art. 6 para. 1 sentence 1 lit. a) GDPR (consent).

c) Purpose of the data processing

We use the service to analyze the use of our website and to continuously improve individual functions and offers as well as the user experience. By statistically evaluating user behavior, we can improve our offer and make it more interesting for you as a user.

d) Duration of storage

The data will be deleted as soon as it is no longer required for the purpose for which it was collected.

e) Data transfer to third countries

The service transfers personal data to the USA. The EU Commission has decided that this country offers an adequate level of data protection (TADPF). The service has submitted to the TADPF.

f) Possibility of objection and removal

You can also prevent the cookies generated by this service from being saved by making the appropriate settings in your web browser. We would like to point out that in this case you may not be able to use all the functions of our website. If you wish to prevent the collection of data generated by the cookie and related to your user behavior (including your IP address) and the processing of this data by the provider of the service, you can also download and install the web browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de

g) Order processing

In order to oblige the provider of this service to process the transmitted data only in accordance with our instructions and to comply with the applicable data protection regulations, we have concluded an order processing contract with the provider.

h) Provider

Google Ireland Limited Google Building Gordon House Barrow St 4 Dublin Irland Tel. +353 1 543 1000 Fax +353 1 686 5660 https://www.google.de/

3. Google Tag Manager

a) Description and scope of data processing

We use Google Tag Manager on our website. The service enables us as marketers to manage website tags via an interface. The tool that implements the tags is a cookie-free domain and does not itself collect any personal data. The service triggers other tags, which in turn may collect data. The service does not access this data. If a deactivation has been made at domain or cookie level, this remains in place for all tracking tags that are implemented with the service.

b) Provider

Google Ireland Limited Google Building Gordon House Barrow St 4 Dublin Irland Tel. +353 1 543 1000 Fax +353 1 686 5660 https://www.google.de/ https://policies.google.com/privacy?hl=de&gl=de

VI Contact form and e-mail contact

1. description and scope of data processing

There is a contact form on our website which can be used to contact us electronically. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. Your consent is obtained for the processing of the data as part of the sending process and reference is made to this privacy policy. Alternatively, it is possible to contact us via the e-mail address provided. In this case, the user’s personal data transmitted with the e-mail will be stored. No data will be passed on to third parties in this context. The data is used exclusively for processing the conversation.

2. legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given consent. Rechtsgrundlage für die Verarbeitung der Daten, die im Zuge einer Übersendung einer E-Mail übermittelt werden, ist Art. 6 Abs. 1 lit. f DSGVO. Zielt der E-Mail-Kontakt auf den Abschluss eines Vertrages ab, so ist zusätzliche Rechtsgrundlage für die Verarbeitung Art. 6 Abs. 1 lit. b DSGVO.

3. purpose of data processing

The processing of the personal data from the input mask serves us solely to process the contact. If you contact us by email, this also constitutes the necessary legitimate interest in processing the data. The other personal data processed during the sending process is used to prevent misuse of the contact form and to ensure the security of our information technology systems.

4. duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input screen of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified.

5. possibility of objection and removal

The user has the option to revoke their consent to the processing of personal data at any time. If the user contacts us by email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued. The objection must be sent by post to the contact details given above. All personal data stored in the course of contacting us will be deleted in this case.

VII Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

1. right to information

You can request confirmation from the controller as to whether personal data concerning you is being processed by us. If such processing has taken place, you can request the following information from the controller: (1) the purposes for which the personal data are processed; (2) the categories of personal data that are processed; (3) the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed; (4) the planned duration of storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the duration of storage; (5) the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing; (6) the existence of a right of appeal to a supervisory authority; (7) all available information on the origin of the data if the personal data are not collected from the data subject; (8) the existence of automated decision-making including profiling in accordance with Art. 22 (1) and (4) GDPR and – at least in these cases – meaningful information on the logic involved and the scope and intended effects of such processing for the data subject. You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

2. right to rectification

You have a right to rectification and/or completion vis-à-vis the controller if the processed personal data concerning you is incorrect or incomplete. The controller must make the correction without delay.

3. right to restriction of processing

Under the following conditions, you may request the restriction of the processing of your personal data: (1) if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data; (2) the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead; (3) the controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims, or (4) if you have objected to the processing pursuant to Art. 21 (1) GDPR and it is not yet certain whether the legitimate reasons of the controller outweigh your reasons. If the processing of your personal data has been restricted, this data – apart from its storage – may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State. If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

4. right to erasure

a) Obligation to delete

You have the right to obtain from the controller the erasure of personal data concerning you without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies: (1) The personal data concerning you are no longer necessary in relation to the purposes for which they were collected or otherwise processed. (2) You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing. (3) You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR. (4) The personal data concerning you has been processed unlawfully. (5) The deletion of personal data concerning you is necessary to fulfill a legal obligation under Union law or the law of the Member States to which the controller is subject. (6) The personal data concerning you has been collected in relation to the offer of information society services referred to in Art. 8(1) GDPR.

b) Information to third parties

If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Article 17(1) GDPR, it shall take reasonable steps, including technical measures, taking into account the available technology and the cost of implementation, to inform controllers which are processing the personal data that you as the data subject have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

c) Exceptions

The right to erasure does not exist if the processing is necessary (1) to exercise the right to freedom of expression and information; (2) for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; (3) for reasons of public interest in the area of public health in accordance with Art. 9 para. 2 lit. h and i and Art. 9 para. 3 GDPR; (4) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89 para. 1 GDPR, insofar as the right referred to in section a) is likely to render impossible or seriously impair the achievement of the objectives of that processing, or (5) for the assertion, exercise or defense of legal claims.

5. right to information

If you have asserted the right to rectification, erasure or restriction of processing against the controller in accordance with Article 19 GDPR, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients by the controller.

6. right of objection

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions. The controller will no longer process the personal data concerning you unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims. If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing. If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes. Notwithstanding Directive 2002/58/EC, you have the option of exercising your right to object in connection with the use of information society services by means of automated procedures using technical specifications.

7. right to revoke the declaration of consent under data protection law

You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

8. right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR. The supervisory authority with which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

VIII. Automated decision making

Automated decision-making or profiling in accordance with Art. 22 GDPR does not take place.

IX. Subject to change

We reserve the right to adapt or update this privacy policy if necessary in compliance with the applicable data protection regulations. In this way, we can adapt it to the current legal requirements and take into account changes to our services, e.g. when introducing new services. The latest version applies to your visit. Status of this privacy policy: August 2025